Celebrity cruises has suspended all global sailings through May 11, 2020. In addition the cruise line is suspending Alaska sailings through July 1, 2020. Canada/New England sailings departing May 19th, May 28th and June 16th will be modified.
In a new statement Lisa Lutoff-Perlo, President & CEO of Celebrity Cruises said: “Less than two weeks ago, Celebrity Cruises announced the temporary suspension of our global cruise operations. Since then ports around the world continue to close, travel restrictions and advisories abound, as the world works to protect the health and welfare of all. The situation continues to change rapidly. At Celebrity Cruises, we strive to act in the best interest of our guests, crew and employees. Given the gravity of the public health crisis confronting the world, we have decided to extend the suspension of our global cruise operations through May 11th; we will suspend our Alaska sailings through July 1st, as the region will remain closed to cruise ships through the early summer. Additionally, Canada/New England sailings departing May 19th, May 28th and June 16th will be modified, as Canada will also remain closed to cruise ships until July 1st.”
Guests booked on these dates will be contacted directly with details regarding their new itinerary. All booked guests will automatically receive a 125% Future Cruise Credit (FCC) valid until December 31st, 2021. The value of the FCC will be calculated based on the amount paid for the cruise. Guests also have the option to forfeit the higher value of the 125% Future Cruise Credit and instead request a 100% refund. In this case travelers can contact the cruise line anytime up until the expiration date of the FCC.
Those guests who have already cancelled their sailing by taking advantage of Celebrity’s Cruise With Confidence policy will not be eligible to receive the compensation noted above.
Guests who have pre-booked shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, will have the option of receiving 125% Onboard Credit (OBC) to be used on their next sailing, or a 100% refund.
Guests with refundable air travel and hotels booked through Flights by Celebrity will be refunded automatically. Guests with nonrefundable flights booked through Flights by Celebrity or independent air arrangements need to contact their air carriers directly to make all required cancellations.