Princess reaffirms commitment to exceptional service and guest satisfaction

While cruisers are dreaming of their next cruise vacation, Princess Cruises is introducing a new Princess Promise, offering greater peace of mind during a cruise vacation.

Over the years, travelers sailing with Princess Cruises have enjoyed warm and gracious service in an atmosphere of comfortable elegance. Princess team members provide exceptional service and with MedallionClass, a more personalised experience to ensure an unforgettable vacation.

Also read: Princess Cruises transforms global fleet to feature MedallionClass Experience

Underscoring the cruise line’s already strong commitment to exceptional service, the Princess Promise reassures guests that Princess will ‘make it right’ for any onboard service (for example a spa treatment) that did not meet their expectations.

When guest expectations are not met, Princess will work with the guest to make it right as quickly as possible. Potential resolution options may include replacement of the service, an onboard credit, a future cruise credit (FCC) or a refund.  

Princess is also expanding its Book with Confidence policy. Guests now have the flexibility to change their vacation plans 30 days prior to day of departure, receiving cancellation fees as a future cruise credit. This flexible booking option is available for any cruise bookings made through March 2, 2021, on voyages departing through October 31, 2021.

Also read: Princess Cruises’ 2022 Alaska season features 6 MedallionClass ships

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